Return FAQs

What Is A Return Window & Eligibility?

Timeframe: Qualifying items may be returned for a refund within 30 days.
Condition: Items must be unworn, in their original condition, have the tags still attached, and be in a orriginal packaging with a SKU label.

Shipping and handling fees: Refunds are subject to a flat-rate shipping fee of up to $19.9.
Restocking Fee: A 20% restocking fee will be deducted from the refund amount.

The following items cannot be returned, refunded, or exchanged:

Final Sale items
Gift cards
Personal care goods: This includes collaborations, hats, socks, bodysuits, and other intimate items.
Perishable goods: Food, flowers, or plants.
Custom products: Special orders or personalized items.
Hazardous materials: Flammable liquids or gases.

Request Required: You must submit a return request through your account.
Shipping: If your return is accepted, oNMexis will email the return shipping label, attach it to the package, and ship it out.
Inspection & Refund: Once received and inspected, you will be notified of approval or rejection within 10 business days.
Timeline: If approved, you will receive refund credit information within 10 business days.
- Note: If more than 15 business days have passed since approval, please contact customer support.

Please inspect your order immediately upon receipt.
Take pictures of damaged goods.
Contact support immediately if the item is defective, damaged, or if you received the wrong item.