Return FAQs

What Is A Return Window & Eligibility?

Timeframe: Qualifying items may be returned for a refund within 30 days of the order date.
Condition: Items must be unworn, in their original condition, have the tags still attached, and be in a clear packaging with a SKU label.

Shipping fees: Refunds are subject to a flat-rate shipping fee of up to $9.95.
Restocking Fee: A 20% restocking fee will be deducted from the refund amount.
Return Shipping Fee: Is customer responsibility unless otherwise has been stated.

The following items cannot be returned or exchanged:

Sale items
Gift cards
Personal care goods: This includes collaborations, hats, socks, bodysuits and other intimate items.
Perishable goods: Food, flowers, or plants.
Custom products: Special orders or personalized items.
Hazardous materials: Flammable liquids or gases.

Request Required: You must submit a return request prior to sending items back. Items sent without a prior request will not be accepted.
Shipping: If your return is accepted, oNMexis will send you instructions on where to send the package.
Inspection & Refund: Once received and inspected, you will be notified of approval or rejection withing 10 business days.
Timeline: If approved, you will receive refund credit information within 10 business days.
- Note: If more than 15 business days have passed since approval, you are advised to contact customer support.

Please inspect your order immediately upon receipt.
Contact support immediately if the item is defective, damaged, or if you received the wrong item.